Privacy Policy

Controller and contact

This privacy policy outlines how Highsea Tour uses and processes your personal data when you use Highsea tour's services, such as through our website. It also informs you about your rights regarding your personal data and how you can contact us.

1. Controller and contact

The Controller responsible for processing your personal data is:

Controller: Highway Travel Booking (1989) LTD.,PART
Address: 11/15 M.3 Angthong, Koh Samui, Suratthani, Thailand 84140
Email: Highsea@highseatour.com

For any inquiries regarding data protection, please reach out to us through the email above

2. Automated data collection

When you visit our websites or mobile apps we automatically collect certain information. The following data is stored separately from other data that you may transmit to us:

URL of the page accessed
Latency of the network connection
Date and time
Information about your computer’s hardware and software (such as the operating system, the internet browser used, software/application version data and your language settings).
Information about clicks and which pages have been shown to you.

We store this data for the following purposes:

For load balancing, i.e. to distribute access to our website across several devices and to be able to offer you the fastest possible loading times;
To ensure the security of our IT systems, e.g. to defend against specific attacks on our systems and to recognise attack patterns;
To ensure the proper operation of our IT systems, e.g. if errors occur that we can only rectify by storing the IP address;
To enable criminal prosecution, averting of danger or legal prosecution in the event of specific indications of criminal offences.

Your IP address is encrypted to ensure confidentiality and is only accessible when absolutely necessary. It is retained for a period of 45 days.

3. Storage and evaluation of telephone calls

Telephone calls are only stored and analysed if you have given us your prior consent. We will only use this data for the purpose of improving our customer service. The recordings will be deleted after three months.

4. Bookings & payments

When you book a tour, activity or similar on our site, we collect the data required to carry out the tour. This usually includes the following information: First and last name, billing address, email address, telephone number, number of participants, date and time.

In order to keep you updated on your bookings we will send you booking confirmations as well as reminders and updates for upcoming bookings (e.g. changed times or meeting points) to make sure that you have all information you need to attend your booked services. Booking confirmations are sent to your email address, and/or by SMS to the phone number you provide during the booking process

5. Credit card payments

For the processing of payments by credit card, we also use the services of Opn Payments, based in Thailand, as a payment orchestration service that automatically redirects the payment request to the appropriate payment service provider.

6. Cookies and other online tracking technologies

We use so-called "cookies" and other online tracking technologies to offer certain functions of our website,to optimise the use of our website and our apps or for the purpose of executing our marketing and advertising strategy.

Specifically, we use (unless other cookies are specified elsewhere in this privacy policy or our cookie consent) the following cookies and tracking technologies:

Session cookies: These cookies are needed to store certain technical data during your visit to our website, e.g. to determine whether you have logged in.
Persistent cookies: These cookies are needed to store data beyond a browser session if you wish to do so.
Web beacons (such as tags or tracking pixels): they can be used to retrieve information from your device, such as your device type or operating system, your IP address, and the time of your visit. They are also used to serve and read cookies in your browser or to trigger the placement of a cookie
Scripts: are small computer programs embedded within our web pages that support different functionality (security features, interactive features etc). They can also be used for analytical or advertising purposes. For example, a script can collect information about how you use our website, such as which pages you visit or what you search for.
Tracking URLs: these are links with a unique identifier in them used to track which website brought you to the our website or the app.

7. Do not share or disclose my sensitive personal information.

You have the right to limit how your sensitive personal information is disclosed or shared with third parties. To exercise your rights described in this Privacy policy, please contact us at the following email: Highsea@highseatour.com or WhatsApp +66 836871589

Last updated: 9 July 2024